Returns and Refunds Policy

Fabula Audio

All products sold by Fabula Audio are digital downloads for computers. Nothing is shipped physically.

Before you download
If you haven’t started downloading your files, you can cancel your order within 14 days of purchase for a full refund. Email hi@fabulaaudio.com with your order number, and we’ll refund you and deactivate the download links for that order.

Once you download
Your files are available immediately after purchase. When you start your download, you ask for immediate access to your digital content and agree that your right to cancel ends at that point. This applies to the 14-day cancellation right UK customers have under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and to the equivalent right for customers in the EU.

We can see whether the files from an order have been downloaded. Once a download has started, the sale is final, and we do not offer refunds for change of mind, accidental purchase of the wrong product, or because a product did not suit your intended use.

Product pages include audio demonstrations, full feature descriptions, system requirements and licence terms. Please read these before purchasing, and check that you have a compatible computer and music software.

Faulty or misdescribed products
Your statutory rights under the Consumer Rights Act 2015 are unaffected. Digital content must be of satisfactory quality, fit for purpose and as described.

If a product does not work as described, contact us at hi@fabulaaudio.com with details of the problem, your order number, your operating system and your DAW. We will work with you to resolve it.

Where a fault cannot be resolved, you are entitled to a repair, a replacement or a refund in line with your statutory rights.

Technical problems
Most installation and compatibility issues can be resolved quickly. Please contact us before requesting a refund so we can help. Check the system requirements on the product page first, as our software requires specific operating system versions and plugin formats.

Duplicate or incorrect charges
If you are charged twice for the same product, or charged in error, contact us with your order number and we will refund the duplicate charge in full.

Failed downloads
If your download link does not work before you have downloaded your files, contact us and we will reissue it at no cost.

How to contact us
Email hi@fabulaaudio.com with your order number and a description of the issue. We aim to respond within three working days.

Governing law
This policy is governed by the laws of England and Wales. Your statutory rights as a consumer are not affected.

Fabula Audio is a trading name of Nicholas Donovan.